Workforce
optimization solutions from Donnell Systems, Inc. and their OCIE solution helps
banks and mortgage servicing firms optimize their greatest resource – their
employees – and generate improvement of 30% or more by:
•
Aligning resources and skills to meet demands
•
Increasing throughput, turnaround time and quality
•
Reusing rather than redoing many recurring activities
•
Efficient tools for better workflow
For
instance, loan processing repetitively processes large volumes of transactions
on a regular basis. These processes can be simple, in/out steps (such as
posting payments), or complex, multi-step, multi-touch processes spanning days,
weeks, or even months (small business loans or mortgages, for example). Individuals
involved in the processing of work can range from imaging specialists and data
entry clerks to transaction processors, knowledge workers, and loan officers.
But regardless their functions, their business goals are essentially the same —
to process work as quickly and accurately as possible, at the lowest cost, meet
service delivery deadlines, and help ensure customer satisfaction.
OCIE workforce optimization solutions can
help financial services firms improve operational efficiency and workflow not
only through systems and processes, but also by enhancing the effectiveness of
their greatest resources — their employees. OCIE solutions for loan operations
and other repetitive servicing functions must be designed to meet the unique
challenges of these environments, including data availability and capture,
complex organizational structures, cross-functional handoffs, and other
important commitments.
Do you want to learn how your business can
improve its employee performance and productivity?
Learn more about affordable and efficient
OCIE DocVista and DataDigger products to help improve your employee’s
performance and productivity. Visit our website at www.ocie.net for details.
