OCIE® Helps Protect Lenders and Servicers as CFPB Protects Borrowers

OCIE Helps Protect Your Business Investment

If the CFPB is focused on consumer protection then who is looking out for America’s lenders and mortgage servicers? OCIE Better Enterprise Content Management Solutions puts enterprise-caliber tools into the hands of lenders and servicers to help protect them from CFPB regulations. Businesses that use OCIE as their digital content archive and delivery system are prepared at any given time with a complete audit trail of communication between lenders, borrowers and vendors when fully utilizing OCIE’s capabilities.

Communications between lenders, borrowers and vendors today are all digital content in some form or another and they pass between systems to be delivered to the intended party. OCIE fits in the middle of these parties and archives all incoming and outgoing communication directed to the service. The OCIE ECM service stores content that is readily available and never off-loaded  providing fast, efficient access to the archived content. If an audit is required then your business has a clear audit history to provide to regulators.

With all of the talk about consumer protection and penalties for non-compliance, think of OCIE as “business protection”. You can rest assured that you have an affordable method of digital content management when needed.

There are many other capabilities included with OCIE besides being a compliance tool. OCIE is an affordable alternative expensive MSP report costs for instance. “It’s Your Information… Use It Wisely^®” is OCIE’s motto. Use your archived OCIE reports to generate your MSP reports at a fraction of the cost. OCIE doesn’t charge for CPU time and we provide the tools and training your office administration needs to gather those reports on their own. We can even show you how the process can be automated. OCIE is capable of even more solutions for your business needs.

Check out our website at www.ocie.net or call our office and request a free estimate or demonstration.

OCIE® Automated Payoff Processing That Really Pays Off

The complex new CFPB mortgage servicing regulations are costing servicers valuable time, money and agent attention in order to achieve compliance. Servicing companies respond by placing more value on technology to efficiently streamline operations and reduce operating costs. Where some might recommend older technologies like facsimilies to provide cost effective solutions, Donnell Systems offers OCIE for better enterprise content management and delivery.

Lenders, servicers and closing agents are accustomed to payoff statement delivery to borrowers through facsimile but may not know that these same statements can be delivered even faster through digital transfer. Having an automated statement delivered through email or even SMS is also more secure and confidential. To assist servicers in auditing those statements could also be tracked and that information entered into OCIE as confirmation that it was received. See if their “older technology” or “facsimile” can do that.

Providing borrowers and title companies with a self-service method to automatically process payoff quote requests is one of the many OCIE capabilities. Using OCIE borrowers and their agents can request a payoff quote from their servicer any time that includes all the traditional payoff information pertaining to unpaid principal, interest, fees and associated costs, as well as actual payment instructions. If the servicer has the information available in their system and can provide that information digitally then OCIE can deliver and track it within reason. Auditors can be shown the time and date it was delivered and to whom should have received it.

This mundane process of sending payoff statements and answering requests is a routine transaction for closing agents. By automating this process servicers become more effective and efficient in their customer service. The servicer saves money because of the automation and they also realize a more efficient and controlled method of delivery. Their customer service representatives can then focus more on providing better customer service as intended.

 OCIE has plenty of features to help mortgage servicers manage their business-critical digital content and keep their company compliant. Features like process automation, document archive, custom reporting and various security and delivery options. Did you also know that OCIE is a great MSP reporting alternative? We can show you how you could save even more using your OCIE archived digital content rather than rely on expensive MSP reports for the same data. Check out our website at www.ocie.net and give us a call to request a free estimate or demonstration.

OCIE® Business Continuity and Disaster Preparedness Strategy

It can cost your business substantially when business is disrupted by unforeseen disasters. Lost revenues plus extra expenses means reduced profits for sometimes lengthy periods of time. Insurance does not cover all costs and cannot replace customers that turn to your competition to keep their businesses going. A business continuity plan to continue business is essential. Development of a business continuity plan includes these four steps:

1. Conduct a business impact analysis to identify time-sensitive or critical business functions, processes and documentation along with the resources to support them.
2. Identify, document, and implement to recover critical business functions and processes.
3. Organize a business continuity team and compile a business continuity plan to manage any business disruption.
4. Conduct training for the business continuity team and testing and exercises to evaluate recovery strategies and the plan.

One of the most critical components to your business continuity plan is to have your business critical documents and digital content stored in a secure archive. This is where Donnell Systems can help with their OCIE Enterprise Content Management solution. OCIE is a set of enterprise-caliber tools for collecting, archiving and delivering digital content. It is simple enough for basic office personnel to operate and powerful enough to build reports from archived content through data mining and transformation tools. OCIE improves workflow performance, solves processing issues, and increases productivity and profitability in highly-regulated industries.

To prepare for a disaster and to add to your business continuity plan, consider OCIE Enterprise Content Management Solutions. Archive your business critical digital content in OCIE so you have it ready when needed. OCIE can enhance your disaster preparedness strategy and help save your business when and if that time comes. Visit our website www.OCIE.net for more information and to contact Donnell Systems.