OCIE® Helps Protect Lenders and Servicers as CFPB Protects Borrowers

OCIE Helps Protect Your Business Investment

If the CFPB is focused on consumer protection then who is looking out for America’s lenders and mortgage servicers? OCIE Better Enterprise Content Management Solutions puts enterprise-caliber tools into the hands of lenders and servicers to help protect them from CFPB regulations. Businesses that use OCIE as their digital content archive and delivery system are prepared at any given time with a complete audit trail of communication between lenders, borrowers and vendors when fully utilizing OCIE’s capabilities.

Communications between lenders, borrowers and vendors today are all digital content in some form or another and they pass between systems to be delivered to the intended party. OCIE fits in the middle of these parties and archives all incoming and outgoing communication directed to the service. The OCIE ECM service stores content that is readily available and never off-loaded  providing fast, efficient access to the archived content. If an audit is required then your business has a clear audit history to provide to regulators.

With all of the talk about consumer protection and penalties for non-compliance, think of OCIE as “business protection”. You can rest assured that you have an affordable method of digital content management when needed.

There are many other capabilities included with OCIE besides being a compliance tool. OCIE is an affordable alternative expensive MSP report costs for instance. “It’s Your Information… Use It Wisely^®” is OCIE’s motto. Use your archived OCIE reports to generate your MSP reports at a fraction of the cost. OCIE doesn’t charge for CPU time and we provide the tools and training your office administration needs to gather those reports on their own. We can even show you how the process can be automated. OCIE is capable of even more solutions for your business needs.

Check out our website at www.ocie.net or call our office and request a free estimate or demonstration.

OCIE® Automated Payoff Processing That Really Pays Off

The complex new CFPB mortgage servicing regulations are costing servicers valuable time, money and agent attention in order to achieve compliance. Servicing companies respond by placing more value on technology to efficiently streamline operations and reduce operating costs. Where some might recommend older technologies like facsimilies to provide cost effective solutions, Donnell Systems offers OCIE for better enterprise content management and delivery.

Lenders, servicers and closing agents are accustomed to payoff statement delivery to borrowers through facsimile but may not know that these same statements can be delivered even faster through digital transfer. Having an automated statement delivered through email or even SMS is also more secure and confidential. To assist servicers in auditing those statements could also be tracked and that information entered into OCIE as confirmation that it was received. See if their “older technology” or “facsimile” can do that.

Providing borrowers and title companies with a self-service method to automatically process payoff quote requests is one of the many OCIE capabilities. Using OCIE borrowers and their agents can request a payoff quote from their servicer any time that includes all the traditional payoff information pertaining to unpaid principal, interest, fees and associated costs, as well as actual payment instructions. If the servicer has the information available in their system and can provide that information digitally then OCIE can deliver and track it within reason. Auditors can be shown the time and date it was delivered and to whom should have received it.

This mundane process of sending payoff statements and answering requests is a routine transaction for closing agents. By automating this process servicers become more effective and efficient in their customer service. The servicer saves money because of the automation and they also realize a more efficient and controlled method of delivery. Their customer service representatives can then focus more on providing better customer service as intended.

 OCIE has plenty of features to help mortgage servicers manage their business-critical digital content and keep their company compliant. Features like process automation, document archive, custom reporting and various security and delivery options. Did you also know that OCIE is a great MSP reporting alternative? We can show you how you could save even more using your OCIE archived digital content rather than rely on expensive MSP reports for the same data. Check out our website at www.ocie.net and give us a call to request a free estimate or demonstration.

Increase Productivity Through Better Office Workflow

Does it seem like nothing ever gets done around your office? Do projects sit idle waiting for someone to put them into production? Are there tedious tasks you perform that take up a good portion of your day? You may be the victim of poor business work flow practices.

Let’s define work flow for business. Workflow is simple the flow of work throughout a business. Good workflow practice means that jobs or projects get completed quickly and move efficiently from person to person seamlessly upon approval at each stage. In an office with bad workflow, jobs get stuck between one stage or another and completion schedules aren't met on time. Projects can sit idle and make it feel like nothing ever gets done.

So how can productivity be increased and workflow improved? It just so happens that Donnell Systems provides a good answer in OCIE® Enterprise Content Management. Using OCIE many of the daily routines in business like various accounting, reporting, and customer service tasks can be automated freeing up employees to focus on other business tasks. OCIE can be integrated with your existing business workflow and Donnell developers can find efficient and effective ways to improve that workflow so your business is more productive and profitable.

Here are a few more reasons to automate your workflow using OCIE ECM tools. Automating helps identify and eliminate errors before further tasks are complete. OCIE can be set up to halt progress temporarily and alert the right individual for further review. When you automate repeat jobs or repetitive tasks through OCIE scripts can be run against the information or data elements archived to validate, combine, arrange, transform and deliver results to the next individual or stage in work flow. Automating and improving workflow in business helps reduce costs in labor and provides quicker customer service as well.

So, whether you’re taking on new clients, selling more products or handling more customer service requests, by increasing productivity through better workflow in your business, you will notice happier and more effective employees.

To learn more about OCIE, click here to visit our website [ www.OCIE.net ] or give an OCIE representative the chance to learn more about your company and its needs by calling 800-232-3776.

Is Your I.T. Staff Overwhelmed with Projects and Can't Get to Yours?

Starting the year off with a little fun and whimsy to get your attention. Check out OCIE if your IT department hasn't been able to help you with your data projects. We help empower the user community to do things easier and faster themselves. Let us show you how. www.OCIE.net

OCIE® Provides Solutions for Hospital's IT Efficiency

"One change that can dramatically increase operational efficiency is to simplify complex, frustrating, and outdated IT systems and replace them with processes that maximize usability, reach, and speed."

OCIE® is a more affordable solution than bigger suites and can be customized to a specific hospital's needs. Our experience and enterprise-caliber tool set make us competitive in the industry. Taking the complex and simplifying processes is a key ingredient to our success. Visit www.ocie.net for details...

Three Reasons Why IT Efficiency is Key to Your Hospital’s Survival in the New Healthcare Economy

http://electronichealthreporter.com/three-reasons-why-it-efficiency-is-key-to-your-hospitals-survival-in-the-new-healthcare-economy/

Making Better Business Decisions Faster and More Effectively with OCIE®

Business leaders are continually focusing on making faster, better decisions for that competitive edge. They receive continuous reporting from their business data systems, which may be stored in multiple locations and with multiple viewers. When new reports and consolidations are needed to support a business decision, it can be a daunting task for employees to preparing these reports. The gathering, calculating, and delivery of these reports may have costs of employee time and computer resources making it impractical to do. The result is that decisions are made with the best guess. That is big loss to the company because the history of valuable company information exists that could be used to make better decisions.

Now what if you had a better common delivery and archive solution OCIE (Online Computer Information Exchange) to extract needed data from all system output over all time to securely deliver the best answers? And most importantly do quickly without using scarce IT resources.  Since the work is done in the user department in hours using the powerful OCIE system cost are minable making it practical to make decision based on facts and trends.  The key is that the information exists.  With OCIE is accessible without OCIE it is locked up and expensive to get to.   Rather than have your employees redo all of gathering, calculating and delivery involved, they could reuse reports from any system send at any time to build new reports for business trends or statistics for better decisions. So with OCIE you reuse rather than redo making analysis faster, efficient and more affordable.

If you would like to learn how your business could reuse rather than always have to redo your reporting resources, contact Donnell Systems today about OCIE better information management solutions.

OCIE® Operational Improvements, Better Workflow, and Cross Application Information Consolidation

Workflow, loosely defined, is the set of tasks—grouped chronologically into processes—and the set of people or resources needed for those tasks, that are necessary to accomplish a given goal. An organization’s workflow is comprised of the set of processes it needs to accomplish, the set of people or other resources available to perform those processes, and the interactions among them.

Many work processes are developed on an ad hoc basis and become the standard model for getting work done in an organization through repetitious daily tasks. Report creation, billing, and various other tasks all have processes that can be automated to improve workflow. Consider which pain points you have in your organization, is there an area that you think could be improved if you had the right tool in place?...

Organizations often faced the pressure to design, or redesign, its workflows to be more efficient and effective. In many cases, the trigger for examining workflow is in response to changes in how things are done. Today, the need to think about workflow design is more pressing due to several factors, including:

• The introduction of new technologies and methodologies into the workflow process
• The challenge of coordinating various departments or processes
• Cost and efficiency pressures to improve productivity

OCIE provides the needed workflow, information management and security features so there's efficiency, productivity, and performance gained for users and customers satisfaction. OCIE enables complete security and audit-ability to support compliance. OCIE works with existing infrastructure and software to work cross platform and application. OCIE is an affordable and effective enterprise solution.

Did you know that OCIE has a solution for many operational improvements, better workflow and cross application information consolidation issues?
You are not alone. Visit our website www.ocie.net for OCIE Better Enterprise Content Management Solutions for business.